Art and Cafe Terms of Use

Please be sure to review the following before making a reservation. By completing your reservation, you are deemed to have agreed to these Terms, our other Terms of Use, our Cancellation Policy, and our disclosures under the Act on Specified Commercial Transactions.

■ Cancellations and Refunds

Cancellations are accepted up to one month and one day before the scheduled workshop date.

If you wish to cancel, please contact us through our website's inquiry form with the subject line "Reservation Cancellation."

For cancellations made within one month of the scheduled workshop date, a cancellation fee of **100% of the reservation fee** will be charged due to material preparation, instructor arrangements, seat reservation, and other considerations.

No refunds will be provided for no-shows, late arrivals, non-attendance for personal reasons, or requests to change the date.

If you arrive more than 30 minutes late on the day of the workshop, your reservation will be automatically canceled. In such cases, no refunds or rescheduling will be provided.

■ Workshop Experience

Our workshops are experiential services.

Art creation varies from person to person, and we do not guarantee that the final result will be identical to sample images, advertising images, or reference works.

Instructors will provide guidance on production methods and techniques, but do not guarantee the quality or evaluation of the artwork itself.

Our workshops are generally conducted in a group format where multiple participants experience the workshop in the same space. We will assign and guide you to your seat.

Due to operational reasons or crowding, we may not be able to accommodate requests regarding your preferred seat, arrangement, or distance from other participants.

Even if staff have properly guided you to a seat and the workshop can be experienced as usual, we may refuse your use of the workshop if you do not understand or cooperate with our operating methods, seating arrangements, progression methods, etc.

Furthermore, we may refuse your participation or ask you to leave mid-workshop at our discretion if you engage in behavior that obstructs operations for an extended period, make intimidating or persistent demands of staff or instructors, make excessive refund requests, interfere with the experience of other participants, fail to follow our operating rules or the instructions of instructors or staff, or otherwise engage in behavior that we determine interferes with safe and smooth operations.

In such cases, no refund of the participation fee, rescheduling, or alternative arrangements will be provided.

■ Artwork Finish and Changes in Condition

For pour art, fluid art, pouring art, texture art, and other artworks, the patterns, colors, texture, gloss, appearance of glitter, etc., may change during the drying process after production.

Additionally, shrinkage, cracking, paint flow, unevenness, lifting of the base, etc., may occur during drying.

These are natural changes that may occur due to the techniques used and are not due to improper storage or management.

Even if the finished artwork differs from your expectations, no refunds, remakes, or compensation will be provided.

■ Shipping of Artwork

If you wish to have your artwork shipped, you will be responsible for the shipping costs.

Damage, loss, delay, non-delivery, refusal of receipt, return due to extended absence, etc., during shipping will be handled in accordance with the shipping company's policies.

If the artwork is returned due to an extended absence, refusal of receipt, or an incomplete address, you may be responsible for re-shipping fees, storage fees, administrative fees, etc.

We may dispose of any artwork for which receipt cannot be confirmed for a certain period at our discretion.

■ Changes to the Store Location

Due to equipment adjustments, instructor arrangements, operational reasons, or other unavoidable circumstances, we may ask you to change the store location of your reservation.

In such cases, we will contact you at your registered email address or phone number.

We cannot be held responsible if we are unable to contact you due to your input error, reception settings, spam filter settings, or other circumstances on your end.

■ Traffic Conditions, Disasters, etc.

Cancellations, late arrivals, and non-attendance due to public transportation delays, natural disasters, accidents, infectious diseases, poor health, or other circumstances not caused by us will, in principle, not be eligible for refunds or compensation.

■ Valuables and Belongings

Please manage your valuables and belongings yourself.

We cannot be held responsible for theft, loss, damage, etc., except in cases of intentional misconduct or gross negligence on our part.

■ Photos, Videos, and Social Media Posts

You may take photos and post on social media, but please respect the privacy of other participants, instructors, and staff.

Furthermore, please refrain from editing or processing content in a way that gives a false impression of the actual situation, posting only a portion of the content, or disseminating false information.

■ Complaints, Customer Harassment, and Business Obstruction

We will respond sincerely to your opinions and requests.

However, if any of the following behaviors are confirmed, we may refuse to respond and, if necessary, take legal action.

• False testimonials, reviews, or social media posts
• Disseminating false information
• Baselessly labeling us as "fraudulent," "illegal," "criminal," etc.
• Damaging our reputation through intentional photo manipulation or editing
• Slander, threats, intimidation, or harassment
• Excessive refund or compensation requests
• Persistent phone, email, or social media contact
• Verbal abuse, intimidating behavior, harassment, or nuisance behavior toward staff
• Business obstruction or other similar acts

We properly retain reservation information, payment information, visit records, security camera footage, communication logs, emails, and other related records.

If any of the above behaviors are confirmed, we may preserve evidence and take necessary measures, including requesting the removal of the post, suspending your use of our services, consulting with a lawyer, reporting to the police or other relevant authorities, seeking damages, or other appropriate actions.

■ Receipts

If you use credit card payment or a payment processing service, your credit card statement or the statement issued by the payment service will serve as your receipt.

■ Art and Cafe's Unique Production Methods and Techniques

The various art workshops offered by Art and Cafe are art programs that we have uniquely planned and designed and provide as experiential services.

In each workshop, depending on the type of artwork, the materials used, the progress of production, and the expression you desire, you will create the artwork by combining multiple techniques, production processes, tools, and production assistance methods specified by us.

In particular, in workshops that utilize the fluidity of paint, such as pour art, fluid art, and pouring art, the following production methods may be used as part of the artistic expression.

• Adjusting the height, angle, and tilt of the canvas or artwork
• Lifting or tilting the canvas to make the paint flow
• Using paper cups, containers, and other production aids to adjust the height and tilt
• Adjusting the direction, speed, and spread of the paint flow
• Mixing colors together or utilizing natural and accidental mixing through fluidity as part of the artistic expression
• Staff or instructors may suggest techniques and assist with production depending on the artwork's progress
• Adjusting the techniques, angles, tilts, and paint pouring methods according to your desired expression

These are part of the production techniques and production assistance methods used in Art and Cafe workshops.

Therefore, the use of these production methods does not indicate any deficiency in equipment, supplies, or services.

Furthermore, Art and Cafe's production methods, progression methods, materials, tools, and production assistance methods may differ from those introduced in other stores, companies, social media, video sites, books, and other sources.

You are expected to participate in the workshop after understanding the production methods, progression methods, materials and tools used, production assistance provided by staff and instructors, and the unique characteristics of each artwork specified by Art and Cafe.

The fact that we have followed our designated production methods, techniques, and production assistance, or that they differ from the production methods or techniques you had anticipated in advance, cannot be considered a deficiency in equipment or services, or a breach of contract.

■ Accidental Elements and Finished Artworks

Art creation, especially when using fluid materials, inherently involves accidental elements.

Due to various factors such as paint viscosity, fluidity, mixing, gravity, temperature, humidity, drying, shrinkage, and others, the color, pattern, shape, texture, etc., may change during or after production.

Furthermore, the expression of the artwork may change during production due to subsequent production processes, differing from what you had anticipated.

Creating artwork that includes these changes and accidental elements is a characteristic of Art and Cafe workshops.

We do not guarantee that the finished artwork will completely match sample images, advertising images, reference works, works posted on social media, the state of production, or the image you had anticipated in advance.

■ Refunds, etc., Based on Production Methods and Artwork Finish

In principle, we cannot accommodate the following requests based on Art and Cafe's designated production methods, techniques, production processes, production assistance, paint fluidity and mixing, accidental changes in the artwork, or the finished artwork differing from your prior expectations, etc.

• A full or partial refund of the experience fee
• A free remake
• A free re-experience
• A free alternative artwork
• Financial compensation based on the artwork's finish
• Other similar compensation or special arrangements

In principle, we also cannot accommodate refunds, remakes, re-experiences, or other special arrangements based solely on your inability to understand Art and Cafe's production methods, techniques, progression methods, etc.

However, this does not exempt us from liability in cases of our intentional misconduct, negligence, or other circumstances for which we are liable under laws and regulations.

By completing your reservation, you are deemed to have reviewed and agreed to the Art and Cafe Terms of Use, including these provisions, our Cancellation Policy, and other precautions specified by us.

◾️Additional Provisions

In all interactions with you, including inquiries, reservations, visits, and post-use matters, if we reasonably determine that you have engaged in customer harassment, business obstruction, or behavior that interferes with safe and smooth store operations, we may, without prior notice, cancel your reservation, refuse your use of our services, suspend future reservations, or take other necessary measures.

Furthermore, customer harassment includes, but is not limited to, the following behaviors:

・Persistently requesting exceptions to our Cancellation Policy, Terms of Use, or operating rules

・Making multiple inquiries, refund requests, or compensation requests regarding the same content

・Making intimidating, aggressive, or persistent contact via telephone, email, social media, or other means

・Verbal abuse, intimidation, threats, harassment, or other nuisance behavior toward staff, instructors, or other participants

・Making false posts on the internet or engaging in behavior that damages our reputation or causes reputational harm

・Any behavior that we reasonably determine interferes with safe and smooth operations

If we cancel your reservation, refuse your use of our services, or ask you to leave based on the preceding paragraph, it will be treated as a cancellation for personal reasons, and no refunds, rescheduling, date changes, or other compensation will be provided.

Furthermore, to maintain records of inquiries and prevent misunderstandings, we do not, in principle, provide support by telephone. Inquiries are limited to email or our designated inquiry methods.

Our determination of whether customer harassment, business obstruction, or operational interference has occurred will be made reasonably by comprehensively considering emails, communication logs, security camera footage, audio and video recordings, and other records we maintain.

■ Inquiry Contact

Art and Cafe Contact

Email: artandcafe.tokyo@gmail.com

※We do not accept inquiries by telephone.